Checkit and bp define the top retail operations trends for 2022
With Hannah Barnes, VP Operational Excellence at bp
Throughout 2020-2021 COVID-19 created a shockwave in consumer behaviour. Where they'd have previously favoured a shopping centre or superstore, today, they're staying local, looking to get more from their local convenience store. These changing behaviours, coupled with a growing consumer conscience for environmental sustainability, have meant retailers must consider many new factors when shaping their 2022 strategy.
On the flip side, reverberations from the pandemic have fuelled new employment challenges, causing major issues in staff availability and retention.
What are you doing to address the priorities and expectations of the new digital native generation and those challenging the status quo?
Join the leader behind the success of BP forecourts and Checkit for a conversation on the trends set to shape retail and convenience stores in 2022. Hannah Barnes, VP of Operational Excellence @ bp and Will Maunder Taylor, Global VP of Sales @ Checkit will share:
- The hidden details that will drive outstanding customer experience in 2022
- Why 2022 must be about improving staff retention
- How moving the needle on sustainability impacts customers, employees, investors and margins alike.
After the webinar, Hannah and Will will be available to answer any of your questions live.
About our speakers
Hannah Barnes is an experienced retail operations & support office director with a demonstrated history of working in the retail & oil and gas industries. Currently supporting to redefine convenience in bp by transforming the way we operate our stores as we move through the energy transition. Also a proud mum of 3 girls who take up all of her free time outside of work.
Will Maunder Taylor is Checkit's global commercial VP and works with many customers across the Food Retail industry, gaining insight into their challenges and how they seek to solve them. Will has a background in Data & Analytics working with McKinsey's global analytics platform across the CPG and Retail space. He was the keynote speaking at McKinsey's global CIO conference in Kitzbuhel last year. Prior to that Will co-founded one of Europe's top cyber software companies.